Orrell Opticians is a long-established independent practice in Ellesmere Port, known for its high standards, personal service, and strong team culture.
We work differently from high-volume corporate practices. We focus on doing things properly — taking time with patients, paying attention to detail, and delivering a consistently high level of care.
We invest in modern equipment including OCT, Optomap and advanced dispensing technology, and we’re committed to developing our team over the long term.
You will also receive:
● A supportive, team-focused working environment ● Ongoing training and development ● Free parking ● Company pension ● Staff eyewear and discounts ● Access to Hakim Group benefits
About the Role
We’re looking for an Optical Assistant to join our team and play a key role in the day-to-day running of the practice.
This is a varied, hands-on role where you’ll be involved across the full patient journey — from reception and pre-screening through to dispensing support.
You’ll be joining a supportive, close-knit team, and we’re looking for someone who takes pride in their work, communicates confidently with patients, and enjoys being part of a professional
What the role involves:
● Booking and managing appointments (phone and in practice) ● Running a busy reception desk ● Preparing patients for their eye examination and building rapport ● Carrying out pre-screening tests accurately and consistently ● Supporting dispensing, adjustments, and repairs ● Helping the practice run smoothly day to day
What we’re looking for:
● May have previous optical or retail/customer service experience — but this is not essential ● Is confident speaking with patients and putting them at ease ● Takes real care with detail and accuracy, particularly in pre-screening ● Is organised, reliable, and happy taking responsibility ● Is proactive and willing to get involved, rather than waiting to be asked ● Enjoys working as part of a team and contributing positively ● Wants to learn, develop, and build a long-term role
What success looks like:
● Patients feel welcomed, looked after, and confident in their experience ● Pre-screening is carried out accurately and consistently ● The front of practice runs smoothly and efficiently ● You become a reliable and trusted part of the team Working pattern: ● Full-time – 37.5 hours per week ● Alternate Saturdays (9:00 – 5:30) ● Participation in 1–2 late finishes per month (Thursdays) Development & Progression:
We have a strong track record of developing our team. For the right person, there is the opportunity to:
● Take on increased responsibility over time ● Develop into a more senior role within the practice ● Be supported towards the Dispensing Optician pathway if appropriate