What You Will Be Part Of You will join our Customer Service function within the Postmix Team — a fast-paced, operationally critical part of CCEP responsible for supporting equipment ordering, allocation, and fulfilment for customers across the UK. The team handles high volumes of inbound and outbound customer communication, ensuring our indirect customers have the equipment they need to serve our beverage brands. You’ll play a key role in ensuring efficient service delivery and maintaining strong customer relationships. Key Responsibilities Managing a high volume of inbound and outbound calls and emails from customers, field colleagues, and internal teams. Providing accurate information about equipment orders, replacements, delivery timelines, and service updates. Processing equipment orders (new and replacement) via internal systems with a high level of accuracy. Tracking, updating, and monitoring order progress, ensuring all details remain current and visible to relevant stakeholders. Liaising closely with field technicians, planning teams, and logistics partners to coordinate equipment installation and delivery. Proactively identify order delays or issues and work cross-functionally to resolve them quickly. Ensuring all customer touchpoints reflect CCEP’s high standards of service, professionalism, and brand representation. Identifying recurring issues or points of friction and escalate insights to support process improvements. What We’re Looking For Previous experience in a customer service, contact centre, scheduling, or administrative role (fast-paced environment preferred). Strong communication skills — confident handling challenging conversations while remaining solutions-focused. Highly organised with the ability to manage multiple tasks and competing priorities under pressure. Strong attention to detail and accuracy when processing orders and maintaining customer records. Comfortable navigating internal systems (CRM, order management tools, shared inboxes).