Customer Support Specialist Location: Hybrid - must be able to travel to our Poole office at least twice a week Employment Type: Full-time Salary: Competitive Equity Benefits Awards: The Times Top Place to Work - 3 Years Running We're looking for a Customer Support Specialist with a strong finance or accounting background to join our growing team. You'll play a key role in supporting UK businesses as they use our accounting software - helping them solve problems, get set up, and get the most out of the platform. This is a fantastic opportunity for someone who enjoys working with people, has hands-on experience with accounting or finance systems, and wants to grow their career in a fast-paced, innovative tech company. What you'll be doing: Be the first point of contact for customer queries (phone and email) Troubleshoot and resolve issues with accounting software (technical and functional) Guide customers through system setup and day-to-day usage Log and manage support tickets, escalating when needed Work closely with our product and implementation teams to resolve complex cases Support customers during onboarding and live implementations Contribute to user guides, FAQs, and process documentation Spot opportunities to improve our product and share insights with the team What we're looking for: Previous customer support or client-facing experience A background in accounting, bookkeeping, or finance administration (e.g. experience as an accounts assistant, finance officer, bookkeeper, or similar) Hands-on experience using accounting software Excellent written and verbal communication skills Ability to manage multiple queries and work independently Problem-solving mindset with strong attention to detail Comfortable with MS Office (especially Excel) and ticketing/CRM tools If you enjoy helping people, understand the world of accounting, and want to be part of an award-winning tech company, we'd love to hear from you.