Overview
Fast. Fresh, Fearless
Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most-authentic and freshest taste of Vietnam to customers within 3 minutes?
As we grow across the UK and London we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites. If you come from the world of Hospitality (ideally Quick Service or Casual Dining), ready to join something special and ready to Lead, Grow, and Thrive, we’d love to have you on board.
The Role at a Glance
Position: General Manager
Location: London (100% Onsite)
Salary: £43,000 Basic Plus Bonus and Salary Top Up Due to Location Complexity (OTE £45,000)
Benefits: Free food on every shift, paid breaks, team events, paid training, structured career ladder for development, referral bonus, discounts, gifts and more…
Hours: 45 hours per week on a rota basis (5 working days between Monday and Sunday, with 2 days off per week)
Our Purpose & Values
Purpose: To create moments of Joy in everything we do
Values / Culture: Thoughtful, Togetherness, Free Spirit, Good Vibes
Company: London & UK Based Vietnamese Restaurants
Your Background / Skills
* Hospitality, Quick-Service Restaurants (QSR), Casual Dining
* Sectors: Hospitality, Food and Drink, Restaurants and Customer Service
What You'll Work On
Where you'll shine: As the heartbeat of the restaurant, you'll be the captain steering daily operations to ensure top-notch service, delicious food, and happy customers. Lead by example, inspire and energise your team, optimise workflows, manage stock, and keep costs in check. Ensure health, safety, licensing compliance. Handle customer feedback, train and retain a motivated team, and work with senior management to hit company targets.
About You
* + At least 1 year of previous General Management experience
* + Ideally experience in restaurant, hospitality, QSR or high-energy casual dining
* + Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience
* + People-focused leader who can inspire and energise a team while fostering a fun, supportive work environment
* + Strong operational knowledge, including stock management, compliance, and cost control
* + Hands-on approach—willing to step in and support the team when needed
* + Excellent communication skills with staff and customers
* + Problem-solver who stays cool under pressure and adapts quickly
* + Passion for food and service; understanding of Vietnamese cuisine or culture is a bonus
What’s On Offer
* Free food on every shift
* Paid breaks
* Fair pay for all team members
* Minimum 45-hour contract
* Team events & 1 party a year (Summer)
* 28 days holiday a year + day off on your birthday + 1 extra day for every two years with HOP
* Paid training and a structured career ladder for development
* Friend Referral £250
* Wagestream
* Competitive bonus plus salary top ups based on location complexity
* 50% discount when you come with family or friends
* Gifts on special occasions
* Well-being comms channel
Application & Next Steps
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Your Experience / Background
Possible roles include Hospitality, Restaurant Manager, Store Manager, Food & Beverage Manager, Assistant General Manager (AGM), Hospitality Area Manager, Hospitality Manager, Shift Leader, QSR Dining, Leisure, Casual Dining.
Notice
Application notice: We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. You may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Contact
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
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