Company Description
Join us at Accor, where life pulses with passion!
The Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Job Description
We are on the lookout for a dedicated and detail-oriented Night Auditor to enhance our night operations at the hotel. In this part-time role, you'll play a crucial part in ensuring a seamless overnight experience while delivering friendly and professional service to our valued guests.
Your key responsibilities will include:
1. Managing guest accounts, posting charges, reconciling payments, and generating daily reports in close collaboration with the Front Office Manager.
2. Providing outstanding customer service during guest check-ins/check-outs and assisting with inquiries at the Front Desk.
3. Ensuring effective communication of any issues during handovers at the start and end of each shift.
4. Spend some time cleaning our meeting rooms.
5. Security checks
6. Serve drinks from the bar
Qualifications
During the night shift, you could be working independently, so prior experience in hotel front desk operations is essential. We’re also looking for candidates with the following skills:
7. Strong computer proficiency; experience with Opera V5 or Opera Cloud is preferred.
8. Excellent written and verbal communication skills.
9. Ability to work autonomously and effectively prioritize tasks.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
You must already have the right to work in the UK