Job Overview
As a Visitor Engagement Assistant, you will act as an ambassador for Tate, engaging with our visitors to provide an exceptional experience whilst keeping our people and collection safe.
Main Duties
1. Provide a consistently excellent and engaging experience, ensuring visitors always have a safe and enjoyable visit and demonstrating an empathetic understanding of visitor‘s needs.
2. Greet all visitors in an approachable, welcoming, and professional manner.
3. Be present in the galleries as the public face of Tate and look for opportunities to engage visitors, enabling them to get the most out of their visit.
4. Maintain high presentation standards in the gallery areas within which you are working, calling on cleaning support, or Duty Manager when required.
5. Meet and greet visitors when working in welcome posts — scanning tickets, offering direction and advice about how best to enjoy their visit.
6. Support the family engagement programme through the delivery of activities and the distribution of materials across the galleries and learning spaces.
7. Upsell the benefits of Tate Membership and promote donations and audio-guides as appropriate within the gallery.
8. Promote the daily events, ticketing, catering, and retail operations within the gallery when appropriate.
9. Keep up to date with current exhibitions, collections information, daily events in the galleries and general tourist information.
What we are looking for
10. Passionate about offering outstanding Customer Care and visitor engagement in a busy gallery environment.
11. Excellent communication and interpersonal skills. Demonstrating the ability to talk to a wide range of people, engaging with them about Tate‘s exhibitions and activities.
12. Confident working in a fast paced, busy visitor environment, dealing with rapidly changing exhibition programmes and large numbers of people.
13. A strong team player with the ability to build good working relationships with team colleagues and those in other departments to ensure the best possible customer care is delivered.
14. Able to work independently using own initiative showing a proactive, positive, and flexible approach to work.
15. Ability to work under pressure, using own initiative to identify problems and find solutions.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .