ILivestock - Transforming the Future of Farming
Join the iLivestock Team as a Customer Support Agent!
We are a thriving, innovative technology company, supporting farmers with everyday farm management technology tools. If you have farming experience and have completed agricultural studies, care passionately about farming and want to help our farming community, we want to hear from you!
iLivestock offers software and hardware solutions for sheep and cattle farmers to manage their flocks and herds using a smartphone or tablet. Our technology is developed and tested in the UK, simplifying farm compliance and animal record keeping, removing cost barriers to effective livestock management, and allowing data-capture to fit seamlessly into farming routines.
The iLivestock team has worked with farmers worldwide to understand on-farm challenges and has developed robust solutions tailored to the needs of livestock farmers, making it effortless, straightforward, and cost-effective to gather data on the farm and improve productivity.
With its affordable farm technology, which can be customised to meet the specific requirements of any sheep or cattle livestock farmer, we can help farmers scale as their business grows. Onboarding and supporting customers by phone, email and online
Online demonstrations
Data manipulation (must be comfortable using Excel)
Bug / Improvement ticket writing
Feature testing and customer guidance
On-farm visits and agricultural shows
Playing a key role in helping farmers adopt technology
On-farm and agricultural experience with sheep and cattle livestock is a MUST
Minimum of 1 year customer-facing experience
Excel and Word capable with an ability and thirst to learn new online systems
Ability to work remotely and travel to our Edinburgh office
Dedicated to supporting our farming community
A good understanding of technology processes is a bonus, but not necessary
Training is provided
Competitive salary – up to 28K depending on experience.
~ Regular company-wide social events and get-togethers
~ Company-wide bonus scheme
~ Private health insurance
~ Hybrid working (role-dependent):
~ Office days: Work in the office two days a week (Monday and Wednesday) for team collaboration and meetings.
~ Remote days: Work remotely for the remaining three days, offering flexibility and better work-life balance.
~40 days annual leave (including bank holidays)
~ Company pension scheme
Opportunities to take responsibility and grow professionally
A positive and collaborative work culture