PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS
Scheduling Coordinator – Adults & Communities
Work Location: Customer Service Centre, County Hall, Glenfield, Leicestershire, LE3 8RA
Salary: £26,832 - £28,146 per annum (pro rata part-time) (Pay Award Pending)
Working Hours: 37 hours per week
Contract Type: Secondment (9 months)
Closing Date: Monday 6th April 2026
Interview Date(s): Friday 10th April 2026
Are you a highly organised and analytical professional looking to make a real impact in service delivery? Leicestershire County Council is seeking a proactive Scheduling Coordinator to join our Adults & Communities department within the Customer Service Centre (CSC).
About the Role
As Scheduling Coordinator, you’ll play a pivotal role in planning, forecasting, and optimising staff resources to ensure the CSC meets performance targets and delivers exceptional customer service. Working closely with Team Leaders, Managers, and external system providers, you’ll manage rotas, monitor real-time adherence, and support workforce management tools such as Peopleware and Anywhere365.
Main duties and responsibilities:
1. Develop and maintain effective rotas and resource plans.
2. Forecast inbound, outbound, and administrative activities.
3. Monitor staff adherence and coordinate leave records.
4. Schedule mandatory training and track completion.
5. Advise on service impact of leave and flexible working requests.
6. Maintain and troubleshoot workforce management systems.
7. Support performance improvement initiatives and report system issues.
For information on our approach to the recruitment of ex-offenders, please see our .
About You
To apply for this role, you must:
8. Demonstrate experience of effectively utilising workforce management tools, ideally within a contact centre.
9. Demonstrate experience of accurately forecasting inbound, outbound and admin related activities to meet anticipated demand.
10. Demonstrate the ability to prioritise competing workloads and work to deadlines with excellent organisational skills.
11. Demonstrate an ability to take ownership of problems encountered with excellent problem-solving skills.
12. Demonstrate excellent communication skills with internal and external colleagues.
13. Demonstrate experience of protecting and managing information securely and confidentially.
14. Have an NVQ Level 3 in Business Administration or equivalent and GCSEs including A-C in English and Mathematics or equivalent.
In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a .
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Chelbie Shepherd, Resource Co-ordinator
Telephone: +441163055973
Email:
section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal:.
By applying for this post, you agree to our