Salary: £37,000 - 37,000 per year Requirements: Experience as a 2nd Line IT Support Engineer Strong knowledge of Microsoft technologies Familiarity with Azure, Active Directory, DNS, DHCP Experience in monitoring and maintaining hybrid-cloud environments Knowledge of Citrix and Enterprise SQL Ability to troubleshoot and resolve complex technical issues ITIL Foundation or related certification (preferred) Microsoft MCP or MCSA (not essential) Degree in IT or related discipline (not essential) Responsibilities: Support a major UK-wide Microsoft infrastructure Take ownership of priority incidents (P1/P2) Resolve complex technical issues across 2nd and 3rd Line support Monitor and maintain hybrid-cloud environments Ensure consistent operations across stores, distribution sites, and cloud platforms Manage and maintain physical and virtual server estates Provide operational infrastructure support for EUC environments Collaborate with a specialist team on large-scale systems Technologies: Active Directory Azure Citrix Cloud Support ITIL SQL Security Windows More: We are a nationally recognized retail brand located in Stoke-on-Trent, offering a hybrid work model with two days onsite per week. This role presents an exciting springboard into a more specialized technical career, contributing to our modern, evolving Microsoft-focused environment. We provide a competitive salary of £37,000 plus an on-call rota and overtime opportunities, along with excellent benefits. Join us to work alongside expert technical peers and grow your career in a supportive team culture. last updated 8 week of 2026