Position: Support Technician
Department: Enterprise IT Operations
Full Time
Ready for a challenge?
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
We’re on the lookout for a smart, dynamic, and customer-focused L1 Support Technician to join our high-performing Enterprise IT Operations team here at Just Eat. This is a fast-paced environment where our Service Desk is the primary contact for all internal Enterprise IT requests and incidents. You will be responsible for managing access requests, and supplemented by involvement in incident management and triage.
In this crucial L1 role, you will be the first point of contact, supporting our internal end users across a global environment. You will be expected to handle challenging requests across a wide range of systems and applications, ensuring efficient, high-quality, and secure service delivery. If you are positive, innovative, and eager to learn, this could be the perfect opportunity for you!
These are some of the key components to the position:
* Serving as an L1 Service Desk Support Technician, managing high volumes of requests.
* Primarily focusing on providing Access to systems, (approx. 80% of the role), ensuring swift and compliant user access to systems.
* Handling initial Incident resolution and triage (approx. 20% of the role).
* Providing limited hands-on, in-person support to users as required, collaborating with the local 2nd line team
* Ensuring the highest level of customer service is delivered, maintaining high performance and quality standards for our end user support experience.
* Input ideas and creativity to the Enterprise IT Operations team.
* To work within a global environment and team setting.
* Delivering our services roadmap.
What will you bring to the team?
* Prior experience in an L1/1st line Service Desk role within end user support.
* A proven track record of handling high-volume access requests while strictly upholding compliancy standards.
* A good foundation in end user support tools.
* Excellent customer service skills.
* Experience escalating incidents to appropriate teams and collaborating with teams to ensure great outcomes for our users.
* Good Technical skills in the following:
* Operating systems: Windows desktop 11, Mac OSX and Chrome OS
* Applications: GSuite, Atlassian products (Jira), Slack
* User/Device management tools:
o Active Directory
o Google Admin
o Intune
o JAMF (desirable)
* Excellent written and spoken English.
* Excellent communication skills.
* Excellent organisational skills and ability to multitask in a fast-paced environment.
* Dynamic, smart, and innovative approach to problem-solving.
* Willingness and ability to learn - this role requires the ability to learn how to support a wide range of systems and applications.
At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging