Aftercare Support Handler/Travel Coordinator Pharmaceutical
Location: Speke, Liverpool
Type: 12 month fixed term contract (mat cover)
Hours: Monday - Thurs either 8:00-16:30 or 9-17:30 and Friday either 8:00-14:00 or 9:00-15:00
Our Client, a leading Pharmaceutical company are looking to recruit for a Aftercare/ Travel Coordinator to work at their state of the art facility in Liverpool; reporting to the Aftercare Support Manager this role will aspects of customer service, administration, planning and problem solving. A great role to get stuck into!
The Role:
Case management of Support Cases from initial contact with a customer with through to completion.
Reviewing and raising customer Support Cases on the database for review by internal teams.
Problem solving customer issues by distributing Support tasks to relevant departments within the business, chasing responses and formulating solutions for customers.
Liaising with internal departments for short-term solutions and for long-term improvements.
Liaising with customers via phone, email, or Teams/Zoom regarding Support Cases.
Building relationships with customers whilst resolving complaints.
Organising support for customers dependent on their requirements:
Arranging warranty orders, including return of damaged goods.
Arranging conference calls between technical staff and customers.
Administering the Service Technicia...