Job overview
Are you looking for a career where you can really make a difference and at the same time learn valuable new skills? Our booking staff are the first point of contact for patients needing investigations across the Oxford University Hospitals. They help to ensure the patients’ experience is what we would expect for our own family and friends. This role offers variety and the opportunity to learn a wide range of skills that will equip you well as your career progresses.
We expect candidates to be motivated, hardworking and compassionate with a positive and professional approach to providing excellent customer service.
Main duties of the job
1. Provide administrative support to Consultants, clinical staff and all patients under their care,
2. Open and prioritise incoming post.
3. Support patients by booking relevant diagnostic investigations and expediting, where appropriate.
4. Monitor urgent investigation requests to ensure they are processed appropriately.
5. Work closely with all staff in the service.
6. Maintain an accurate and current filing system
7. Update patient details on CRIS / EPR and other Trust and departmental record systems.
8. Ensure patients that have not attended or cancelled their appointments are flagged up and rebooked in a timely manner.
9. Request and coordinate patient notes .
10. Act upon queries from referrers, patients and other relevant parties.
Working for our organisation Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. Find out more here .
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.