Reception Customer Experience Concierge Location: Guildford, GU2 7YP Type: Full-time | Permanent Salary: £14.43 per hour Security Clearance Required: BPSS DBS, RTW, MOD Are you passionate about creating exceptional front-of-house experiences? Do you thrive in a dynamic, customer-focused environment? Join us as a Reception Concierge and be the welcoming face of excellence for our high-profile client in Guildford. The Role As a Reception Customer Experience Concierge, you’ll deliver best-in-class front-of-house services for staff, guests, and contractors. You’ll be responsible for ensuring smooth daily operations, from welcoming visitors to coordinating meeting room logistics, supporting facilities services, and enhancing overall customer satisfaction. What You’ll Do Provide exceptional customer service to internal teams and external visitors. Manage reception duties, meeting room bookings, courier services, post handling, and visitor management. Maintain the front-of-house environment — tidy, welcoming, and professional. Support soft services coordination, including catering, stationery, coffee points, and contractor escorting. Assist in event management and floor operations. Ensure compliance with health and safety, hygiene, fire safety, and building security standards. About You We’re looking for someone with: Previous experience in customer-facing or front-of-house roles (1 year). Excellent communication, interpersonal, and organisational skills. A polished and professional appearance. Ability to work on your own initiative while contributing to a wider team. Competence with Microsoft Office and general IT systems. Security clearance eligibility (BPSS, DBS, MOD checks required). A validSIA License(essential). First Aid qualification(desirable). Why Join Us? Be part of a respected team that delivers a seamless corporate experience. Enjoy a varied role that keeps you engaged and customer-focused. Work with a leading services provider at a prestigious location. Opportunities to support wider events and business operations. Working Environment Average 50 daily visitors and 200 site staff. Based on-site at a secure, professional business location in Guildford. Reporting to theGeneral Services Managerand working closely with theAccount Manager. Interested? Apply now and make every first impression count. Contact: [Insert your application portal or HR email]