WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building. To support our progress, we are currently recruiting for a Customer Service Team Leader to come and join our team at our Anstone site in Anston, S26 6NQ Specific responsibilities include: Manage the 3rd Party haulier at a local level Provide information on delivery scheduling to customers and internal customer service teams Take ownership of customer issues and follow through to resolution Develop service procedures, policies and standards Keep accurate records and document customer service actions an...