Job Description
Regional Total Facilities Management (TFM) Manager
Client: DEFRA
Employer: ISS
Location: Lowestoft (Regional role with travel across portfolio)
ISS is looking for an experienced and driven Regional TFM Manager to lead the delivery of a first-class Integrated Facilities Management (IFM) service across the DEFRA account. This is a senior operational role with responsibility for both hard and soft FM services, customer relationships, compliance, financial performance and team leadership across the regional portfolio.
The Role
Reporting to the Regional Key Account Manager, you will act as the senior operational representative for ISS within the region, ensuring service excellence, value for money and a strong “one team” culture. You will lead and develop a regional IFM team, working closely with DEFRA stakeholders and Arm’s Length Bodies to deliver consistent, resilient and compliant services.
Key Responsibilities
* Lead the regional delivery of integrated hard and soft FM services in line with contract SLAs and KPIs
* Act as the primary regional point of contact and escalation for DEFRA stakeholders
* Build trusted, long-term relationships with clients and supply chain partners
* Manage regional budgets, cost control, WIP, unbilled costs and commercial performance
* Drive continuous improvement, service resilience and value-added opportunities
* Ensure full compliance with Health & Safety, statutory and contractual requirements
* Champion a strong safety culture and safe systems of work
* Oversee planned and reactive maintenance, asset management and lifecycle planning
* Ensure accuracy and timely closure of jobs within the CAFM system (Tririga)
* Lead and develop the regional IFM team, including recruitment, welfare, training and performance management
* Chair and lead client meetings (including Tier 1 meetings) and manage client complaints
* Undertake audits across technical, cleaning and environmental services
* Support mobilisations, TUPE transfers and change management activities
* Maximise additional revenue and margin improvement opportunities
What We’re Looking For
* 2+ years’ management experience delivering integrated facilities services within Government or a similar regulated environment
* Proven leadership capability with experience managing regional, multi-disciplinary FM teams
* Strong technical knowledge of building services, engineering systems and assets
* Experience delivering soft FM services (cleaning, environmental, support services)
* Sound knowledge of relevant legislation, compliance and H&S requirements
* Commercially astute with experience managing budgets and contract performance
* Excellent stakeholder and client relationship management skills
* Relevant FM qualification
* IOSH Managing Safely (or equivalent)
* IWFM membership (desirable)
* Ability to act as an Appointed/Responsible Person where qualified (e.g. LV, Pressure Systems, WaH, Confined Spaces)
Why Join ISS?
At ISS, we believe in empowering our Placemakers to thrive. You’ll be part of a collaborative, values-driven organisation delivering essential services that make a real difference to public sector customers.
If you’re a confident FM leader with a passion for service excellence and people development, we’d love to hear from you.