Better places, thriving communities.
Job Title: Helpdesk Operative
Salary: £24,
Contract: Permanent
Type of Employment: Full Time
Hours: 37.5 Hours Per Week
Mon - Fri 6-2, 2-10 & nights
Location: Cumberland Infirmary - Carlisle
POST TITLE: Helpdesk Scheduler
RESPSONSIBLE TO: Portering Manager
MAIN DUTIES AND RESPONSIBILITIES:
Answer and assist client with the logging of all calls into CAFM system in a professional manner.
1. Monitor the CAFM system and escalate issues to appropriate supervisor or shift manager as necessary.
2. Monitor the signing out of devices, emergency radios and keys and highlight any issues with appropriate department manager.
3. Prioritise and allocate work loads to appropriate staff in timely manner within contractual timescales.
4. Respond immediately to emergency requests with a calm and rational approach.
5. General clerical duties within a helpdesk and Soft Services office environment.
6. Take responsibility for own Health & Safety whilst at work.
7. Abide by corporate policies and procedures.
8. Communicate with support staff in a professional manner via radio system.
Education and Qualifications:
Good standard of Education to GCSE or equivalent.
Computer literate with good keyboard skills.
Excellent communication skills.
Customer service experience is essential.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .