1. Excellent benefits package
2. Previous relevant experience is desired
About Our Client
A small-sized property organisation with a focus on delivering exceptional services to its clients. The company is known for its commitment to quality and fostering a supportive work environment.
Job Description
3. Ensure all client interactions are logged and followed up appropriately.
4. Collaborate with internal teams to resolve customer issues effectively.
5. Maintain accurate and up-to-date customer records.
6. Provide guidance to clients regarding property-related processes.
7. Identify and escalate issues requiring further attention to the appropriate department.
8. Contribute to improving customer service procedures and standards.
9. Deliver a high standard of service, ensuring client satisfaction.
The Successful Applicant
A successful Customer Service professional should have:
10. Previous experience in a customer-focused role, preferably within the property industry.
11. Strong problem-solving skills and attention to detail.
12. Proficiency in using customer relationship management tools or similar systems.
13. Excellent verbal and written communication skills.
14. A proactive attitude with the ability to work independently and as part of a team.
15. A commitment to providing outstanding customer experiences.
What's on Offer
16. A permanent position within the property sector, offering stability and growth opportunities.
17. Work in a supportive and professional environment in West Malling.
18. Opportunities to enhance your skills and progress in your career.
This is an exciting opportunity to join a reputable organisation in the property industry. Apply now to become a key part of the team and make a positive impact!