Overview
Contract: Permanent
Location: Hybrid / Quorum Business Park, Newcastle upon Tyne
This is a hybrid working role, so you’ll need to be able to work from our Head Office twice a week
Hours per week: 37
Salary: £24,242.40
About the role
We’re excited to be looking for a Quality Improvement Administrator to join our Audit, Risk and Assurance team to provide dynamic and impactful administrative support to the Quality Improvement activities across the organisation.
This role will give you exposure to high-profile quality improvement initiatives, regulatory compliance frameworks, and cross-departmental collaboration. You’ll work closely with colleagues across the business, gaining insight into our governance, risk, and assurance activities while playing a key role in delivering measurable improvements.
How you’ll make an impact:
1. Coordinating meetings, prepare agendas, take accurate minutes, and track actions to keep improvement activities on course
2. Supporting the upload, control, and maintenance of documents within the Quality Management System (QMS)
3. Managing the team mailbox, scheduling, and workflows to ensure efficiency and prioritisation
4. Assisting in gathering, cleansing, and organising data for Management Information (MI) reports to support risk mitigation and decision-making
5. Contributing to continuous improvement projects, identifying opportunities to streamline processes and enhance team performance
We’d love to hear from you if you offer the following:
6. Proven administrative or coordination experience in a structured team environment
7. Strong organisational skills, with the ability to prioritise multiple tasks and meet deadlines without compromising accuracy
8. Excellent communication skills and the confidence to liaise across departments
9. Proficiency in Microsoft Office Suite and experience using internal systems or databases
10. A solution-focused mindset, committed to continuous improvement and collaborative working
Feeling inspired? Read the full to find out more.
What will we offer you in return?
Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our which covers financial, physical and mental health support, time off and your development.
11. Annual leave starting at 25 days and increasing up to 30 days with length of service
12. 8 bank holidays and an additional 3 days off during the Christmas closure
13. YOU celebration day to celebrate your birthday or another life event
14. YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing
15. Learning and Wellbeing fund of up to £200 per year
16. £400 towards any NCFE accredited qualifications per year
17. Up to 20 Volunteering hours per year
18. Flexible working culture with a hybrid working approach
19. Early finish on a Friday at 4:30pm to start your weekend early
20. Health cash plan through Westfield to claim towards health costs such as dental and optical
21. Tech and Home scheme with savings at Currys and IKEA
22. Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling
23. Pension of up to 9% employer contribution when you contribute 3%
24. Death in service payment worth 4 x your salary
In addition to our benefits package, Our Colleague Experience Charter sets out the unique experience you can expect when working at NCFE, to enable a thriving, engaged culture. You can find out more about our and .