Customer Experience and Product Expert - 12 Month Fixed Term! Office Angels are delighted to be recruiting for a Customer Experience and Product Expert to join a dynamic, values-driven business in Team Valley, Gateshead. As the Customer Experience and Product Expert, you'll act as a key escalation point between the Customer Experience and Account Management teams. You'll be the go-to person for product and customer support, within this well established manufacturing company. You'll handle technical queries, solve problems, deliver training, and work with the internal team to improve products. This role is ideal for someone who thrives on problem-solving, enjoys simplifying complex information, and is passionate about delivering an exceptional customer journey. You'll be joining a supportive, collaborative company that looks after its people and offers fantastic benefits. 💰 Salary & Benefits Salary: Circa £30,000 Location: Team Valley, Gateshead (Free On-Site Parking) Contract: 12-Month Fixed-Term Hours: 36 per week Mon-Thu: 8:20 AM - 4:30 PM Fri: 8:20 AM - 1:30 PM (Hybrid working available after training) Annual Leave: 25 days + 8 bank holidays (option to purchase more) Bonus Scheme & Profit Share Pension: 6% employer / 2% employee Life Assurance (3x salary), Health Cash Plan (up to £625/year for prescriptions, dental & therapies), Employee Assistance Programme & 24/7 GP He...