The role of Customer Service Agent – Accounts Receivable will include:
1. Providing clear guidance and advice to resolve customers' queries via telephone or ticket
2. Providing an exceptional level of customer service, taking ownership of allocated customer queries ensuring first time resolution for all customers via telephone and ticketing system
3. Reviewing trends in calls and identify common themes working with colleagues to understand the root cause of queries and respond to customer demand
4. Supporting the management and maintenance of relationships with internal and external customers, identifying any shortfalls in service delivery
5. Maintaining monitoring systems to ensure a robust control environment escalating any issues to optimise system performance
6. Providing appropriate feedback to colleagues across the business and make recommendations to support improvements adding extra value in query resolution
Skills and experiences:
7. Experience of delivering high quality customer service
8. Experience of administration processes relating to customer service
9. Experience of working to deadlines and prioritising work loads
10. Experience of working effectively as part of a team
Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
11. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
12. A pension scheme with matching employer contributions from Sanctuary up to set limits
13. Life Assurance
14. Employee Volunteering scheme
15. Employee Advice Service including counselling
16. Cycle to Work scheme
17. Voluntary health plans
18. Employee discounts
19. Wellbeing support and tools
20. Employee recognition scheme
21. Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
22. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
23. Role salary is £24,832 with an additional policy allowance of £2,483 per annum (rising to £26,139 with an additional policy allowance of £2,613 per annum after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable please visit the Sanctuary careers website)