Overview
Job Title: Customer Service Representative
Our client prides themselves on being a trusted logistics partner across the UK and Europe. With a strong reputation for reliability, efficiency, and customer service, they specialize in providing tailored transport solutions to a wide range of industries. Their team works closely with clients to ensure every shipment is delivered on time and to the highest standard, making us a key link in their supply chain. Joining their company means being part of a fast-paced, supportive, and forward-thinking environment where your skills will help keep goods moving smoothly across borders.
The Role
We're looking for a highly organized, detail‑oriented and proactive Customer Service Representative to join the Dry Bulk team. You will become a trusted partner for your customers, managing their requests from transport order through to delivery, taking ownership of the full process and delivering outstanding service.
Key Responsibilities
* Act as the main point of contact for customers, overseeing the entire order process and ensuring accuracy from start to finish.
* Resolve operational issues, implement new transport lanes and provide insights through financial and operational analysis.
* Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvement.
* Switch seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.
Ideal Candidate
* Exceptional attention to detail and organizational skills, with a passion for delivering high‑quality customer service.
* Resilient under pressure and adaptable to evolving market and customer demands.
* Strong interpersonal and communication skills; able to build collaborative relationships with customers and internal teams.
* Proactive and structured approach to customer centricity, with a sense of responsibility and ownership.
* Solution‑focused team player who anticipates potential problems and acts quickly to resolve them.
What We Offer
A culture built on trust, ownership and responsibility where your contributions truly matter. A dynamic and innovative work environment focused on operational excellence, continuous improvement and teamwork. Opportunities for professional growth and personal development, supported by tailored training programmes. A competitive benefits package, including:
* Excellent pension and life assurance schemes.
* 33 days of annual holiday including bank holidays.
* Cycle‑to‑work scheme.
* Access to our Benefit Hub for exclusive perks and discounts.
* Comprehensive Help@Hand support and Employee Assistance Programme.
How to Apply
If you're ambitious, detail‑oriented and excited to support creative logistics solutions, we'd love to hear from you. Apply today and become part of a team that drives innovation in global logistics!
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