We are currently recruiting for a EO2 based in Dungannon. The successful candidates will be required to start once the vetting paperwork, ANI clearance has been completed.
Start date: ASAP
Duration: 6 months with a possibility of extension
Rate of pay: £14.93
Hours of work: 9-5 Monday to Friday 37 hours a week
Key Responsibilities:
Discretionary Support claims processing/reviews/checking, to include use of relevant internal systems, application of controls/checks, guidance and legislation, use of microsoft office packages to make accurate and timely decisions. End to end claims process, telephony role. Office attendance required for training and consolidation, hybrid working pattern available following training.
Providing office cover during operational hours.
Updating management on statistics and performance.
Excellent customer service skills to include dissatisfaction and complaints management and application of unacceptable customer behaviour guidance.
Proactive to work as part of a team/lead a team and deliver results. Ability to work on own initiative.
Identify and implement service improvements.
Adapt and implement change.
Any other duties as directed by line manager.
May have staff line management responsibilities.
List not exhaustive
Essential Criteria applicants must have:
Proof of 5 GCSEs including English and Maths grade C or above or the equivalent to this and 2 A-levels.
Excellent IT skills, including use of Microsoft Word and Excel.
Excellent communication skills.
Proven ability to use own initiative.
Please send your CV via the link or to Jack.Knox@therecruitmentco.uk