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Director Business Process Improvement, bradford
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Client:
Sirius - Business Travel Recruitment Experts
Location:
bradford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
6
Posted:
26.06.2025
Expiry Date:
10.08.2025
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Job Description:
About the Company
Our client is a global travel business with a huge reputation for service, technology, customer care and people focus.
About the Role
They have a pivotal vacancy for a Director of Business Process Improvement. The successful candidate will drive the overall strategic direction, growth, and profitability of their North England operation. The role requires a strategic thinker with strong leadership skills, business acumen, and a deep understanding of delivering enhanced customer service.
Responsibilities
* Strategic Planning and Execution
* Leadership including off-shore teams
* Strategic Operational Management
* Financial Management and Business Acumen
* Communication Skills and Business Reporting
* Process Optimisation
Qualifications
* Minimum of 10 years at a senior management position, reporting to C-suite.
* Must have operated within a customer-service, call-centre or hospitality industry, with a proven track record of managing multi-disciplinary teams and driving business growth
* Ability to build and sustain high-performance teams.
* Deep understanding of client-centric service delivery
Required Skills
* Strong leadership and people management skills, with the ability to motivate, guide and empower teams.
* Excellent strategic thinking, problem-solving, and decision-making abilities.
* In-depth knowledge of call-centre operations including trends, technologies, and best practices.
* Exceptional financial acumen, with experience managing P&L and budgeting responsibilities.
* Outstanding communication, negotiation, and relationship-building skills.
* Proficiency in call-centre technologies, CRM systems, and data analytics tools.
* Ability to adapt to fast-paced environments and manage multiple projects simultaneously.
* Visionary leader with a passion for innovation and industry leadership.
* Results-driven with a focus on both short-term and long-term goals.
* Strong interpersonal skills with the ability to build relationships at all levels.
* Proactive, with a focus on continuous improvement and growth.
* Highly adaptable to changing market dynamics and client needs.
*This role is fully office based in the North of England*
£££ Excellent remuneration package on offer
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