We are currently seeking a Client Experience Advisor to join our client's dynamic and customer-centric team. As the first point of contact for both external and internal client inquiries and complaints, you will play a critical role in delivering a world-class client experience. Working closely with our client's Complaints Manager, your main objective will be to ensure that each client interaction is handled with professionalism, empathy, and efficiency.
Contract Type: 9 months Temporary (Maternity Cover)
Hourly rate From: £12.47ph
Hours: Full Time Monday to Friday 9am-5pm
Responsibilities:
* Answer client calls and emails in a professional and timely manner
* Communicate with clients via email, telephone, and letter, dealing with queries and complaints
* Provide first-line support for showrooms and ensure policies and procedures are communicated effectively
* Respond to and record all complaints within guidelines
* Effectively handle social media complaints
* Handle and resolve executive complaints in consultation with relevant managers
* Support investigations and collect data as required
Don't miss this opportunity to join our client's dedicated team and contribute to delivering exceptional client experiences. Apply now and a consultant will be in contact to discuss further.
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