Overview of the role
The Strategic Account Manager is responsible for driving Client Health, Insight, Value Creation, and Revenue Growth with a portfolio of our key clients. The overall objective is ensuring that our clients derive best value from the Circana Supply Chain tools and solutions; through insight and action from factory to shelf using our best‑in‑class technology, analytics and data, ultimately improving availability and driving sales.
You will be joining our Supply Chain Knowledge Centre, within Circana. Supply Chain and Retail Execution have seen numerous challenges and disruptions, and with the explosion of Omni‑Channel our capabilities have never been more relevant. You will be working with some of the UK’s leading FMCG companies, and most recognised brands. In this role you will work alongside a team of Account Managers and be mentored, trained, and supported to become a high performing member of the team. This role will include working regularly with clients both remotely, and with occasional travel to their offices within the UK.
The candidate will also be expected to attend periodic team meetings, including at our Bracknell office.
Main role responsibilities
* Consult with clients to understand their key objectives and challenges, to identify what is most important to them.
* Work collaboratively with clients in translating data and analysis into insight and action, providing optimum value from Circana tools and solutions.
* Drive usage and adoption of our products and services, through client onboarding, training and support.
* Build high quality relationships and Joint Business Plans to drive value delivery.
* Document value delivered through Scorecards and Success Stories.
* Delivery of contract renewals (in partnership with Commercial Directors) and igniting growth through business consultancy and identifying opportunity for expansion.
* Core KPIs – Client Health Scores, Contract Retention, Revenue & EBITDAC growth.
People Leadership
* There are no direct reports to this role, you will work in a team and report to a Senior Account Manager / Director.
Skills and Experience
* Excellent people skills and ability to build strong relationships with customers at all levels and across many functions.
* Strong analytic and data analysis skills ideally gained through experience with EPOS or syndicated data (e.g. NIQ or Circana), with a focus on Supply Chain metrics.
* Experience of working within a CPG or Retailer in a Commercial, Category or Supply Chain role is highly valued.
* A solid understanding of Supply Chain forecasting and replenishment policies and practices.
* Working knowledge of enterprise software applications (e.g. SAP, Retail data portals) would be advantageous.
* Strong project and workload management skills, and proactive management of internal and external stakeholder expectations.
* Demonstrates planning, leadership, communication, interpersonal and presentation skills.
* Seeks out and engages in learning opportunities to continually develop skills.
* Proficiency across MS tools; Excel, Word, PowerPoint, Teams is a must.
What we do
Circana is the leading advisor on the complexity of consumer behaviour. Through unparalleled technology, advanced analytics, cross‑industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.
Our Behaviours
* Stay Curious – We are hungry to learn and grow, individually and with our teams. As persistent problem solvers, we ask "what has to be true?" to make things happen. We experiment and consider new ways to innovate, raise the bar across our teams, and believe there is always room for improvement.
* Seek Clarity – We embrace complexity and derive meaning from complex information to create clear direction. We leverage data, science, and technology to break complexity into manageable chunks to surface opportunities, prioritize the highest impact areas and inspire action.
* Own the Outcome – We are accountable for decisions and take ownership for our choices. We approach situations with an open mind and embrace change, being as consistent as possible and different where necessary.
* Centre on the Client – We relentlessly focus on adding value for our customer, assessing needs, identifying new opportunities, and collaborating to find the best solution. We deliver an outstanding customer experience and execute with excellence.
* Be a Challenger – We disrupt and compete as if the challenger. We are never complacent. We assume positive intent as we challenge one another to continuously improve. To do this we consider alternate ideas, value different perspectives, and engage in healthy, candid debate to drive informed decisions.
* Champion Inclusivity – We foster trust in relationships and through our actions, engage individuals and teams with empathy, respect and integrity. We actively listen to different perspectives and encourage diversity in ideas, opinions, and points of view to build a better answer.
* Commit to Each Other – We are fueled by a passion for continuous learning, finding purpose in what we do to focus on our growth. We seek and share feedback freely, ensuring everyone knows how and why they are exceptional and where they can be even better.
What working for Circana can do for you
* Agile working – You are able to choose where you work on a given day to best deliver your outcomes, be that at home, in the office, at your client’s office, or in the local coffee shop.
* Flexibility – Agile working facilitates you managing your work around your life.
* State of the art office – We opened our new office in January 2022, with amazing spaces to do dedicated work with peace and quiet, collaborate with your colleagues in open or closed areas, and beautiful meeting rooms you will be proud to host clients in.
* Me Days – We currently have four days over and above our 25 contracted annual leave days to take time for ourselves, taking our total annual leave to 29 days + Bank Holidays.
* Growth – You got where you are today by education, determination and plain hard work. Here at Circana, we aim to help you build your skills, explore new interests, and work across different functions, clients and teams. We believe that every career is a work in progress, and we foster each employee’s journey, through a diverse set of experiential, skill‑building and mentorship opportunities to learn from the best and brightest in our business.
* Feedback – To do a great job, you need to know what is expected of you. We pledge to do just that through consistent, timely feedback and coaching to ensure continued growth.
* Recognition – In addition to cheering on outstanding work on a project, exceptional client service, or performance over and above what is expected, we also applaud consistently great performance and initiative in solving problems, as well as innovation and new ideas. We’re also not afraid of PDAs — public displays of appreciation as we celebrate individual victories as part of our shared success.
* Challenge – Challenge and support are of equal importance, and we strive to deliver the right mix of both through line management, peer to peer relationships and an open‑door policy to the leadership team. A career at Circana, as with life, is what you make it – so if you’re looking for challenge, we can absolutely deliver!
* Fun – We can promise it will be challenging, rewarding and fun. We aim to work hard and recognise that’s only achievable with some play as well, with all ideas welcome.
Don’t meet every single requirement? At Circana we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every aspect of the job description, we encourage you to apply anyway as we have multiple roles across varying experience levels, you may just be the right candidate for other roles!
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