Income Officer – Housing (Hybrid)
An experienced Income Officer is required to support effective rent collection and income recovery across a residential housing portfolio in East London. This is a hybrid role, with two days per week office-based and the remainder working remotely.
Key responsibilities:
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Manage a patch of rent accounts, taking ownership of arrears cases from early intervention through to resolution
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Maximise rental income through proactive contact, payment plans and sustained tenant engagement
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Provide advice and support around welfare benefits, including Universal Credit, and make appropriate referrals
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Prepare cases for legal action where necessary, including court and possession processes
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Maintain accurate case notes and performance data in line with policies and procedures
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Work collaboratively with internal teams and external agencies to sustain tenancies and reduce arrears
About you:
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Proven experience in income management within social or affordable housing
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Strong knowledge of rent arrears processes, welfare benefits and housing legislation
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Confident communicator with a customer-focused and solutions-led approach
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Able to manage a varied caseload independently while meeting performance targets