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Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth? Join our client's team as a Professional Services Consultant and play a vital role in supporting their global customers and implementing cutting-edge solutions.
This is a hybrid role where you will be required to work onsite in Glasgow 1 day a week with the remaining 4 at home.
About the Role
Our client's support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of Syntelate XA both remotely and on-site in the UK and abroad. This is a technical role that also requires a commercial mindset, focusing on understanding customer needs, delivering exceptional results, and identifying new business opportunities.
Key Responsibilities
* Provide expert technical support during the software implementation process.
* Log, investigate, and resolve client issues promptly and effectively.
* Become a subject matter expert on our products.
* Prepare accurate and comprehensive project and technical documentation.
* Implement and maintain a robust project methodology and process across the organisation.
* Deliver training sessions to clients’ technical teams and end users.
* Proactively solve problems, thinking on your feet to resolve customer challenges.
Experience
* At least 3 years’ experience in a similar role.
* Experience with server and desktop operating systems and hardware, as well as SQL Server capability.
* Flexible approach to working hours.
* Experience in the contact centre environment, either technically or operationally.
* An IT qualification.
* SQL skills.
* Cloud implementation experience.
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