Our Client are a well established logistics company are looking to hire a Customer Service Administrator to join their busy and fast growing team.
This role offers hybrid working (once probation is completed) and an early finish on Fridays. The hours are 8am - 4.30pm.
The role as Customer Service Administrator involves providing administrative support to the wider team, dealing with sales orders and providing a high level of customer service to new and potential clients.
Key Responsibilities as Customer Service Administrator
* Providing exceptional service to our customers throughout their journey
* Handling customer orders and coordinating with internal departments for smooth order fulfilment
* Responding to customer enquiries promptly and providing necessary updates on orders, deliveries, and invoices
* Generating and coordinating necessary documents for freight and overseas shipping
* Assisting with CRM management, general admin tasks, and collaborating with other departments during peak periods
* Contacting customers post-delivery to gather feedback
* Sending relevant information to customers in support of marketing or sales campaigns.
* Working closely with the sales team to support sales forecasting and reporting.
Required skills:
1. Proficiency in Microsoft Office programs including Word and Excel
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