Location:
London, London, United Kingdom
Job ID:
R0090759
Date Posted:
2025-04-25
Company Name:
HITACHI ENERGY UK LIMITED
Profession (Job Category):
Sales, Marketing & Product Management
Job Schedule:
Full time
Remote:
No
Job Description:
The Digital Service Operations & Support Manager oversees the deployment, operation, and support of digital service solutions. Responsibilities include leading a team that trains and assists field teams to ensure seamless service and high customer satisfaction. The role reports to the Head of Digital Service Solutions and collaborates with Digital Product Managers and Product Care Management to optimize digital services globally.
Key Responsibilities:
1. Strategic Responsibilities:
* Lead the implementation of digital service solutions to improve efficiency, supporting digital delivery for HBU and LSUs.
* Develop training and certification programs for field teams.
* Establish governance frameworks for operational processes across global teams.
1. Operational Responsibilities:
* Manage the installed base lifecycle, including firmware, software, and cybersecurity compliance.
* Ensure smooth deployment and support of digital services in field operations.
* Serve as escalation point for digital service issues, collaborating with IT and engineering teams.
* Monitor performance metrics and report on KPIs for continuous improvement.
* Support customers and partners to ensure successful digital service adoption.
2. Collaboration & Governance:
* Coordinate with R&D, Product Managers, and Product Care Management to improve service operations.
* Work with Product Care to manage the digital/edge installed base, planning upgrades and maintenance.
* Ensure compliance with cybersecurity, data privacy, and regulatory standards.
3. Financial Responsibilities:
* Manage operational budgets to ensure cost efficiency.
* Identify opportunities for cost savings and automation.
Additional notes: Qualified individuals with disabilities may request accommodations during the application process by submitting a request form on our website, including contact details and specific accommodation needs. This applies solely to accessibility requests; messages for other purposes will not be responded to.
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