Operations Manager – PCV Coach Operations
Location: Bulwell
Salary: £40,000 per annum
Contract: Full-time, Permanent, Tuesday to Saturday
We're looking for an experienced Operations Manager to take ownership of service delivery across our business. You'll lead a team of supervisors and drivers, ensuring smooth day-to-day operations, compliance, and continuous improvement.
Key Responsibilities
* Lead, coach, and develop a team of supervisors and drivers, fostering a culture of accountability and collaboration.
* Oversee daily operations, proactively managing delivery performance and resolving issues before they escalate.
* Define, monitor, and improve KPIs, producing regular performance reports and trend analysis for the leadership team.
* Drive operational efficiency by identifying bottlenecks and implementing process improvements.
* Manage rosters, allocations, and run-out procedures to ensure cost-effective and timely delivery.
* Act as the nominated Transport Manager, ensuring compliance with all regulatory requirements.
* Conduct audits, gate checks, and fines/penalty processing to maintain high operational standards.
* Support leadership with insights and reporting packs to inform decision-making.
About You
* Proven experience in operations or service delivery management, ideally in transport/logistics.
* Strong people management skills, with experience coaching and developing teams.
* Analytical mindset with the ability to identify trends and implement improvements.
* Excellent organisational and communication skills.
* Knowledge of transport compliance and risk management (advantageous).
What We Offer
* A leadership role with real impact in shaping operational performance.
* Opportunity to develop and mentor a motivated team.
* Competitive salary and benefits package.
* A culture of continuous improvement and collaboration.
If you're a driven leader with a passion for operational excellence, we'd love to hear from you.
Apply today by sending in your CV and cover letter
Job Types: Full-time, Permanent
Pay: £40,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
Work Location: In person