Job Title:Support & Service Lead - Based on Client Site
Salary:£35,000 to £40,000 (Depending on experience)
Location: Hampton and Guildford site visits to Company in Feltham, Middlesex
As a Support & Service Lead, you will play a critical role in our support team. You will be the point of reference for resolving complex technical challenges, providing guidance, and project oversight and support to clients. Our client is looking for someone who can support their client onsite in Hampton and Guildford, providing support for a Microsoft environment. Alongside the support you will be the key point of contact to help drive projects forwards and advise the client on best practice with the support of the company.
This is an evolving role and will provide the right person the opportunity to grow into a Service Lead/Project management role that provide both commercial, operational, and technical insight. As the role evolves with the client the company will support and drive the enhancement of the role to enable the successful candidate to evolve and enhance their professional growth.
Key Responsibilities:
Provide onsite technical support to clients, both independently and as part of a
collaborative team.
Function as the escalation point of contact for team members and customers.
Respond promptly to incidents and service requests, ensurin...