IGT Solutions - Director of Sales & Customer Success
IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector.
IGT's Digital Engineering team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience
* Create and develop an effective sales strategy / sales penetration and acquire new customers for IGT
* Overall 18+ years of experience with a strong experience in Travel, Airline domain
* Extend and develop a portfolio of IGT IT services business
* Assess client IT needs and make recommendations including IT Services and Solutions
* Prepare sales visits and presentations to pitch IGT IT service, solutions and combination service package to customers
* Demonstrate IT Services / solution to highlight benefits
* Negotiate sales and long-term contracts with customers
* Provide technical advice after sales
* Establish sales goals and implement a plan to meet those goals
* Track progress toward goals and document sales performance
* Become fluent in IGT services and solutions
* Answer questions, describe benefits, and discuss pros and cons of various services/ solutions.
* Gain familiarity with the IT industry, and stay updated on trends and innovative products
* Assist in creating marketing literature and web-based features to promote services products and solutions
* Attend trade exhibitions and industry events to learn about cutting-edge products and sales
* Work for technology manufacturers, software manufacturers, IT consultancies, and technology solutions organizations
* Build and maintain good relationship with customers
* Conduct in-depth research to identify market opportunities
* Examine the IT requirements of customers / market and help teams in making the pitch
* Has a decent experience on selling IT solutions / Products – mapping to customer needs and driving the customer sales
* Experience with Global Delivery Model with demonstrated knowledge of processes and methodologies
* Ability to present at senior levels, and executive levels
* Ability to work with diverse client & IGT teams in various service lines, across multiple time zones.
* Working knowledge & awareness of the latest software engineering methodologies & technologies including Agile, DevOps, Quality Engineering / Testing, Cloud Computing (IaaS, SaaS, PaaS, EaaS), Data Science & Analytics to be able to engage client stakeholders at all levels
* Strong preference for a consulting experience
* Strong Communication
* Ability to multitask and prioritize
* Excellent interpersonal skills
* Attention to detail
IGT Solutions is an equal opportunity employer and we make sure all of our employees around the globe are comfortable bringing their authentic self to work each day.
Please share your resume at varun.singhal@igtsolutions.com