Customer service - Maintenance Co-Ordinator
Latitude Recruitment are currently looking to recruit a Maintenance Co-Ordinator, for our client based in Fareham.
This is an excellent opportunity for someone looking to work within the engineering and manufacturing industry within a well-established company who pride them self in great customer service and building lasting relationships.
Were looking for a Maintenance Co-ordinator to join the team, working closely with the companies talented engineers and collaborating with all departments to deliver top-notch customer service.
Key responsibilities:
Customer Support & Queries: Manage the maintenance mailbox and respond to customer inquiries
Scheduling & Coordination: Schedule maintenance visits to meet customer expectations, handle reactive calls and coordinate remedial works
Parts & Quotations: Order parts, create remedial quotations with support from our Technical Supervisor (dont worry if youve not done this before
well support you!)
Data Management: Collect and track customer data, such as FGAS logs, and send engineers job cards
Invoicing & Renewals: Handle daily invoicing for completed works and monitor customer contract renewals
Proposal Creation: Generate maintenance proposals for both prospective and existing customers
Youll be a key contact for all things maintenance related, as well as supporting other departments with accounts administration and ad-hoc projects as needed.
Who were looking for:
A passion for providing excellent customer service
Ability to manage both reactive and pre-planned workloads efficiently
Strong interpersonal skills to build relationships across teams
An independent worker who thrives in a collaborative environment
Well-organised, with a focus on prioritising tasks and meeting KPIs
Experience with job management software (not essential
we provide training)
Salary:
£26,000 - £28,000 p/a
Additional Information and Benefits:
Opportunities to contribute to charitable and environmental activities
A supportive environment for training and career development
Hybrid working options, with 3 days in the office per week
23 days annual leave, plus bank holidays
Birthday day off
Hours:
Monday - Friday 08.30 - 1700.
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