We are seeking a motivated and driven individual to join our Specialist Vegetable Sales & Service team. The ideal candidate will have a strong background in agriculture, with a preference for experience in vegetable and root crop production.
Role Purpose: In this role, you will act as a key link between the Sales and Service teams, ensuring effective communication and coordination to support customers and deliver high-quality technical solutions. Working within a small, focused team, you will provide technical expertise, assist the sales team with product knowledge and recommendations, and support service operations to ensure customers receive a seamless and professional experience.
Main Responsibilities
* Support the development and operational management of smaller specialist franchises by assisting with technical support, product knowledge, and customer service to strengthen the customer base.
* Provide hands-on machinery support on customer farms, including setup, optimisation, diagnostics, troubleshooting, and operational guidance.
* Carry out professional installation, commissioning, and thorough operator training for new machinery and technology systems to ensure customers achieve optimal performance.
* Deliver on-farm demonstrations and provide technical guidance on advanced systems such as GPS guidance, VRT, ISOBUS controls, telematics, and other data-driven technologies.
* Maintain regular contact with customers, providing responsive technical assistance and ongoing aftersales support to ensure high levels of customer satisfaction.
* Stay informed on industry trends, emerging Agri-tech solutions, and product developments, sharing relevant insights with the wider team.
* Work closely with service teams, suppliers, and internal departments to ensure strong product performance, efficient support, and high customer satisfaction.
* Attend product demonstrations, agricultural shows, and manufacturer training sessions to build technical expertise and support customer engagement activities.
* Assist with franchise and machinery promotion by contributing to technical content such as case studies, demonstrations, digital updates, newsletters, and open days.
* Regular travel across the UK and Ireland is required, with occasional international travel for training or manufacturer visits.
* Carry out repair work, pre-delivery inspections, servicing, maintenance, and over-wintering of machines.
* Maintain good housekeeping and organisation of the specialist vegetable workshop area.
* Coordinate transport arrangements for machinery movements when required.
Essential Skills/Experience
* Previous technical experience within the agricultural trade is desirable
* A good mechanical understanding of agricultural machinery, preferably focused on vegetable equipment
* A hands‑on approach with the ability to demonstrate machinery in field to best effect
* Excellent communication skills with the ability to deal diplomatically with customers during busy periods both verbally and in writing
* Proactive and methodical approach to problem solving
* Ability to communicate effectively at all levels of the business
* Ability to act with discretion when dealing with confidential matters
* Ability to manage customer expectations without over committing
* Able to work alone and use initiative
* Start Date : Immediate, but subject to replacement of existing role if successful
* Hours: 42.5hrs per week – 8am to 5.30pm Monday to Friday (1hr unpaid lunch). Additional hours as required which may include weekends as per rota, especially during peak periods e.g. Harvest
* Salary:
* epending on Experience, plus company van and company mobile phone
* Benefits: 32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Wellbeing Focus Group, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)
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