Scheduling Team Leader
Location: Salford, Manchester
Industry: Maintenance / Facilities Management
Job Type: Permanent
Start Date: Immediate or following notice period
Salary: £32,000 per annum
Working Hours: Monday to Friday, 8:30am-5pm
My client are currently recruiting for an experienced Scheduling Team Leader to join a well-established maintenance organisation based in Salford, Manchester. This is a fantastic opportunity for someone with strong planning and leadership experience who enjoys managing people, improving processes, and working in a fast-paced environment.
About the Role
As Scheduling Team Leader, you'll play a key role in overseeing the day-to-day operation of the scheduling/contact centre function. You'll lead, support, and develop a team of operatives while ensuring service delivery, compliance, and performance targets are consistently met.
Key Responsibilities
Lead and manage a team of contact centre operatives
Take responsibility for the daily operational and functional management of the contact centre
Conduct monthly 1-to-1 meetings, supporting performance and development
Maintain training documentation, identify training needs, and support skills development
Assist management with the rollout of new processes and continuous improvements
Ensure all compliance procedures and internal processes are followed correctly
Support a positive, efficient, and customer-focused working environment
What We're Looking For
Minimum of 3 years' experience in a contact centre environment
Proven experience in a leadership or supervisory role
Strong ability to prioritise workloads and manage competing demands
Excellent communication and people management skills
High attention to detail with a proactive approach
Confident leading a team within a fast-paced and changing environment
Interested?
If this sounds like the right role for you, i'd love to hear from you.
Please send your CV or call Jess on (phone number removed) for more information.
Key words: Maintenance Planner, Scheduling Team Leader, Contact Centre, Manchester, Maintenance, Facilities Management