Job Title: Client Delivery Executive (CDE)
Location: UK (with travel across data centre sites)
Department: Client Experience
Reports To: Head of CDEs
Role Overview
This role serves as the single point of accountability for client service delivery across critical environments for a Data Centre Operator. You will lead the client experience journey-building trusted relationships, managing onboarding, addressing issues, and ensuring service excellence across all post-sales activities.
Key Responsibilities
Act as the main liaison between the client and internal teams to ensure service delivery meets expectations
Build strong, long-term client relationships and lead regular service reviews
Coordinate onboarding, site familiarisation, and ongoing support
Manage and resolve client issues quickly and effectively
Support order management by capturing requirements and liaising with internal departments
Drive continuous improvement in service delivery and client engagement
Assist with audits, site tours, workshops, and reporting on service performance
Skills & Experience
Strong background in data centre service delivery
Excellent stakeholder management and communication skills
Ability to build rapport quickly and act as a trusted advisor
Commercially aware with solid understanding of operations and client requirements
Highly organised, detail-oriented, and confident working independently
Strong problem-solving skills and a proactive mindset
IT literate, especially in Microsoft Office
Experience handling sensitive information in confidential environments
Additional Requirements
Willingness to travel to client/data centre sites
Eligible for Security Clearance (SC)
Full UK driving licence and access to a vehicle
Please apply below