Customer Service Advisor / Administrator
Location
Nottingham
Salary
£24,000 - £25,000 per annum
Job Type
Full-Time, Permanent
Hours
40 hours per week
Monday to Friday, 8:30am - 5:00pm (30-minute lunch break)
Occasional overtime may be required, including weekend work.
About the Role
We are seeking a motivated and enthusiastic Customer Service Advisor / Administrator to join a busy and growing team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment where no two days are the same.
As the first point of contact for customers, you will be responsible for managing enquiries, resolving issues, and delivering exceptional customer service across multiple communication channels. The successful candidate will be a positive team player with strong communication skills and a proactive approach to problem-solving.
Key Responsibilities
Respond to customer enquiries via telephone, email, social media, and live chat.
Ensure all customer queries are answered promptly and professionally.
Manage customer returns, refunds, exchanges, and replacements.
Maintain excellent customer service standards and work towards achieving departmental targets.
Proactively identify issues and implement effective solutions.
Manage customer accounts and provide an efficient end-to-end service.
Strive to achieve first-contact resolution wherever possible.
Monitor customer reviews and resolve any outstanding issues professionally.
Update internal systems and databases accurately.
Liaise with other departments to ensure prompt resolution of customer enquiries.
Conduct customer follow-up calls where required.
Support other areas of the business as needed.
Work collaboratively within a team environment while maintaining high standards of work.
Skills & Experience
Essential
Excellent communication and interpersonal skills.
Professional and confident telephone manner.
Strong organisational and administrative skills.
Ability to work effectively in a fast-paced environment.
Problem-solving skills with a proactive approach.
Flexible attitude and willingness to assist across different areas of the business.
Strong attention to detail.
Desirable
Previous customer service experience.
Experience handling customer complaints and enquiries.
GCSEs or equivalent qualifications.
Benefits
Casual dress
Company pension
Employee discount
Free on-site parking
Staff discount scheme
Additional Information
Applicants must have the right to work in the UK.
This is an office-based role and remote working is not available.
Candidates should be able to commute to Nottingham or be willing to relocate prior to starting employment.
If interested please call / text Liv on (phone number removed) or Apply!If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website