A leading technology firm in Birmingham seeks a highly skilled Quality Assurance Lead to enhance Salesforce Service Cloud solutions. The ideal candidate will have over 7 years of experience in quality assurance, including 3 years in a team leadership role. Responsibilities include developing test plans, mentoring QA analysts, and ensuring project timelines are met. Strong knowledge of Agile, Salesforce, and various testing methodologies is essential. The role offers an opportunity for impact in a collaborative environment. #J-18808-Ljbffr