HAYWARD HAWK is delighted to be recruiting on behalf of a locally established business for an ERP Support Analyst. This is an exciting opportunity to join a forward-thinking company at a pivotal time, supporting the digital transformation of operations through ERP optimisation.
The Role
As ERP Support Analyst, you will play a vital role in the ongoing implementation and improvement of a cloud-based ERP system across operational areas. Following the successful completion of office-focused deployment phases, you will lead and support the rollout of modules covering process management, inventory, and quality.
This hands-on role involves system setup, user support, process optimisation, and data visibility enhancement. You\'ll collaborate closely with teams to ensure a seamless ERP experience that drives efficiency, transparency, and productivity.
The Duties
* Lead the rollout and project coordination of ERP modules.
* Configure systems, terminals, user accounts, and dashboards.
* Design and implement product tracking labels and time-tracking functionality.
* Trial, document, and optimise workflows across key operational areas.
* Provide training and hands-on support to end users and managers.
* Develop data dashboards and views to support performance visibility.
* Support additional modules, including serial tracking, mobility, quality, maintenance, and service.
* Conduct testing, pilot phases, and ensure smooth go-live transitions.
* Contribute to system improvement ideas and overall digital innovation.
* Provide holiday cover and cross-functional support within the digitalisation team.
The Person
You will have:
* Strong IT skills with particular expertise in Microsoft Excel.
* A logical mindset and understanding of software/database structures.
* Strong problem-solving skills and a proactive approach to challenges.
* Effective communication and training abilities.
* High attention to detail and organisational capabilities.
* Commercial awareness and professional team collaboration skills.
* Strong interpersonal skills and time management in a fast-paced environment.
Desirable
* Experience with ERP systems
* Exposure to digital dashboard/report creation
* Familiarity with performance metrics or KPIs
Remuneration
* Competitive salary (based on experience)
* 30 days annual leave (including stats)
* Company site based in Co. Antrim (On-site working)
* Other great additional benefits available!
For further information on this vacancy, or any other IT and ERP support roles in Northern Ireland, please apply via the link below.
Skills: ERP
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