Position
OperationsManager
Contract Type
Permanent– 45 hours per week
Location
Glasgow, G32 8NB
Shift
Days (Monday – Friday / 06:00-15:00)
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5thyear running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
About the role:
The purpose of this role is torun the day-to-day operation of thewarehouseeffectively and efficiently,working in collaboration with Service Partners and employed staffs. To motivate, coach and develop shift managers to achieve best quality in all areas of the operation.
The main role
aim is to achieve excellence on standards of service and to liaise and work with the Site/Area Manager to ensure that KPI’s and minimum standards are achieved in line with company targets and customer expectation.
Key Role Responsibilities:
* Develop a good understanding of the workings of the operationwithin the warehouseto ensure service levels are achieved.
* Ensure that employees are regularly briefed in line with Company communications & strategy.
* Ensure company compliance and KPI’s are adhered to in line with company targets, setting the highest standards in all areas of the business.
* Ensure that employee performance iswellmanaged,and Performance Reviews are conducted in line with the Company review procedure.
* Review cost performance against location to ensure that costs are in line with agreed targets and staffing levels.
* Comply with
* Company guidelines in relation to timekeeping, attendance, work performance, appearance.
* Plan, forecast and
* monitor
* employee numbers against productivity to ensure
* appropriate resource
* is in place.
* Carry out any other duties that may be
* reasonably required
* in the context of the job role, or as instructed by the Site/Area Manager.
The ideal candidate will have:
* Shift management experience in the parcel industry
* Experience of leading a team of at least 12
* Experience with statistical analysis and data processing
* Good knowledge of all computer systems relevant to the operation
* Excellent verbal and written communicationare
* appropriate
* and in line with Data Protection Regulations.
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at
DHL eCommerce UK.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move,
submit
your application to us along with an up-to-date CV
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
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