Job Summary
We have a fantastic opportunity for an enthusiastic, well‑organised and self‑motivated individual to join Cumbria Health, supporting our six Cumbria Health GP Practices. We are looking for an experienced and adaptable administrator with strong secretarial and IT skills. You should have excellent attention to detail, work well in a team, and enjoy interacting with the public. Strong communication skills and a commitment to ongoing development are essential. Coding experience is desirable, but training can be provided for the right candidate. Previous experience of working in a GP Practice or in a similar role is preferred, though not essential.
This role is 30/37.5 hours per week, with the option of either 4 or 5 days. Based at our Cumbria Health headquarters in Carlisle.
Closing Date: 17 November 2025
Interview Date: TBC
When applying for this role, please include your mobile number on your application so we can contact you if needed. Please also check your spam or junk folder regularly as emails from us may occasionally be filtered there. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
We are unable to offer an Employer Sponsored Visa for this role.
Responsibilities
* Culling and sorting patient records and letters in preparation for summarising.
* Reviewing medical records and producing an accurate summary of the patient’s medical history.
* Using SNOMED coding within EMIS to record information from patient paper medical records, or via GP2GP, into the practice clinical system.
* Auditing data collection standards in the practice.
* File patient records and correspondence in patient medical records.
* Ensure correspondence, reports, results, etc. are filed in correct records.
* Establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
* Retrieve medical records and assist the completion of medical/insurance records and invoicing accordingly.
* Deal with online enquiries and CH out‑of‑hours reports to ensure they are directed to the appropriate department within the required timeframe.
* Coding incoming mail to ensure problems are coded properly and information is available to support continuity of care.
* Ensure actions from incoming mail are identified and tasked to the relevant person in each practice.
* Pick up on items to be coded to secure any quality initiative payments for the practice.
* Receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communication, taking messages and dealing with appropriate queries.
* Deal with private work associated with firearms licences, medical letters, HGV licences etc.
* Facilitate SAR processing.
* Assist with medical records tasks sent by the wider practice team.
* Help to process and direct online patient requests received via Digital Assessment Service (DAS).
* Answer patient queries received via the practice website submission form.
* Maintain the computer clinic system in an accurate and secure manner.
* Assist with gathering statistics and information when required.
* Provide support to the other members of the ACT Hub.
* Identify where practices need their work prioritised.
* Advice and guidance processing and support.
* Undertake any other additional duties appropriate to the post as required.
Knowledge
* Excellent customer service skills.
* Experience of dealing with the public.
* Excellent administrative and organisational skills.
Skills and Aptitudes (Essential)
* Computer literate with excellent keyboard skills.
* Working knowledge of Microsoft Office applications.
* Attention to accuracy and detail on a consistent basis.
* Good communication skills, both written and verbal, and the ability to communicate with a range of people & colleagues in a courteous and professional manner.
* Able to work well as part of a team.
* Able to use and work on your own initiative.
* Ability to work in a fast‑paced, ever‑changing environment.
* Ability to prioritise workload.
* Ability to work under pressure and at speed.
* Enthusiastic & committed to personal development.
Skills and Aptitudes (Desirable)
* Understanding of and commitment to health & safety in the workplace.
* Knowledge of safeguarding procedures.
* Knowledge of the healthcare sector.
Personal Circumstances (Essential)
* Ability to remain calm and courteous under pressure.
* Self‑motivated and capable of working unsupervised.
* Keen to learn and develop new skills.
* Caring, approachable and sociable.
Other Requirements
* Clean driving licence and access to a vehicle.
Qualifications
* GCSE English Language and Mathematics (Grade C or above) or equivalent.
Desirable Qualifications
* RSA II or equivalent in typing or word processing.
* Medical Terminology.
* Clinical Coding.
* Other relevant qualifications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Cumbria Health
4 Wavell Drive
Rosehill Industrial Estate
Carlisle
CA12SE
Website: https://cumbriahealth.co.uk/
Pay scheme: £19,099 to £23,874 a year depending on experience.
Contract: Permanent.
Working pattern: Full‑time, Part‑time.
Reference number: B0554-25-0108.
Job location: Cumbria Health, 4 Wavell Drive, Carlisle, CA12SE.
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