Credit Controller
Sittingbourne
Up to £32,000
Monday–Thursday 8:00am–5:00pm | Friday early finish
We are currently working with a well-established business in Sittingbourne who are looking to appoint a Credit Controller to join their finance team. This is a great opportunity for someone who is confident managing customer accounts, enjoys resolving queries, and takes pride in maintaining accurate ledgers and strong cash flow performance.
The Role
As Credit Controller, you will be responsible for managing a portfolio of customer accounts, ensuring that outstanding balances are collected in line with agreed payment terms. You will play a key role in supporting the company’s working capital position while delivering a professional and proactive service to customers.
This is a varied and fast-paced role involving credit control activity, query resolution, payment allocation, and general finance support.
Key Responsibilities
Account Management & Collections
Take ownership of allocated customer accounts and ensure timely collection of outstanding debt
Proactively contact customers via phone and email to chase overdue invoices
Maintain accurate records of all communication and collection activity
Agree suitable repayment arrangements where necessary
Escalate higher-risk accounts in line with company procedures
Customer Query Resolution
Investigate and resolve discrepancies relating to invoices, payments, and credit notes
Liaise with internal departments to resolve account-related issues efficiently
Ensure all queries are tracked and progressed through to resolution
Maintain regular communication with customers to prevent delays in payment
Cash Allocation & Reconciliation
Accurately post and allocate customer payments to the correct accounts
Identify and resolve unallocated or misapplied cash
Support bank reconciliation activities where required
Maintain accurate and up-to-date customer account balances
Credit Control Administration
Monitor accounts on credit hold and take appropriate action where required
Prepare and distribute customer statements
Provide copy invoices and supporting documentation as requested
Ensure customer account information is kept accurate across systems and portals
Credit Risk & Team Support
Assist with credit checks for new and existing customers
Monitor customer payment behaviour and highlight potential risk issues
Support reviews of credit limits and exposure
Assist with aged debt reporting and analysis
Provide general support to the wider finance team and contribute to process improvements
About You
Previous experience within credit control or accounts receivable
Strong communication skills with confidence in dealing with customers
High attention to detail and accuracy
Strong organisational skills with the ability to prioritise workload
Good Excel skills and experience with finance systems (ERP exposure desirable)
What’s on Offer
Salary up to £32,000 depending on experience
Monday to Friday working pattern with early finish on Fridays
Supportive and friendly team environment
Opportunity to develop within a stable and growing business
If you are a proactive Credit Controller looking for your next opportunity in Sittingbourne, we would like to hear from you.
Not quite the right role but still looking?
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