Mobile Heavy Plant Engineer - Bathgate
A vacancy has arisen based in Bathgate for a Field Service Engineer.
Your responsibilities as a Field Service Engineer
* Carry out, servicing, inspection and repair of earthmoving machinery and equipment at customer premises or on site or if required at the appropriate depot.
* Diagnose specific fault issues and action appropriately.
* Return all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling.
* Ensure all service information is read, understood and filed.
* Correctly file all service manuals and that they are consistently updated.
* Undertake all work strictly in compliance with manufacturer guidelines and recommendations.
* Escalates the appropriate action in relation to broken or damaged company equipment.
* Develops an effective working relationship with the support team at depot and can support others where required.
* Maintains a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
* Supports the roles of others ensuring administration and paperwork is completed effectively and on time as and when required.
* Develops outstanding rapport and relationships with all customers.
* Coordinates with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs.
* Works with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in a condition that satisfies the customer.
The successful candidate will require the following
* Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent
* Able to demonstrate previous experience in a similar role and / or industry
* Good communicator at all levels with a flexible approach to work
* Computer literate and able to demonstrate uses of IT relevant to role.
* Able to demonstrate ability to work effectively in a pressurised environment.
Our Offer
* The opportunity to work with the industry-leading manufacturer .
* Secure and progressive work environment.
* Competitive salary and benefits.
* Training and personal development
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