Traffic Operator
Leeds, West Yorkshire
The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for a talented Traffic Operator to join our dedicated team on a full-time, permanent basis, based at our site in Leeds (LS9 0SG). The working schedule is predominantly Monday to Friday, working 13:30 to 22:00, but may require occasional shift changes and overtime when necessary.
The Benefits
- Salary of £30,080.42, plus £832 per annum late shift allowance
- 25 days' holiday (plus bank holidays) and an option of 5 days’ Volunteering Leave annually
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Health cash plan
- Free online Fitness Platform, i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and nutrition
- On-site Mental Health First Aiders
- Employee benefits, i.e., free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities
This is a fantastic opportunity for a highly organised transport professional with excellent customer service skills to join our forward-thinking organisation.
You’ll take centre stage in a thriving logistics hub where your expertise shapes the daily movement of goods for household-name clients and positions you as the engine that keeps our supply chain running.
What’s more, we’ll fuel your career with bespoke development opportunities, empowering you to level up your skills, own your progression and thrive as a trusted expert in this pivotal role.
So, if you’re ready to take the wheel of your logistics career and make a real impact, read on and apply today!
The Role
As a Traffic Operator, you will co-ordinate fleet activity and ensure timely, compliant and customer-focused delivery operations at our Leeds depot.
Working within the traffic office, you will handle customer delivery requests, liaise efficiently with drivers and act as the main point of contact for order processing.
You’ll play a key role in building strong client relationships, communicating via telephone and email, and escalating issues promptly to your line manager to ensure service expectations are consistently met.
Additionally, you will:
- Identify and recommend solutions to customer queries or delivery failures
- Maintain high standards of compliance
- Support the smooth running of all traffic office contracts as needed
About You
To be considered as a Traffic Operator, you will need:
- 12 months' demonstrable experience of working as a Traffic Operator
- A good understanding of warehouse and transport procedures, including WTR (Working Time Regulations) and EU Driver regulations
- A good understanding of IT, including Outlook, Excel and PowerPoint
- Excellent communication and customer service skills, with the ability to supervise drivers and build excellent relationships with customers
- Good organisational skills and the ability to prioritise
Other organisations may call this role Transport Administrator, Fleet Co-ordinator, Transport Co-ordinator, Logistics Co-ordinator, or Operations Support Administrator.
We thank all applicants for their interest; however, only those under consideration will be contacted.
Yusen Logistics is an equal opportunities employer who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential.
So, if you want to take your next step as a Traffic Operator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency