1 month ago Be among the first 25 applicants IPRS PFAS
are an independent provider of quality medical assessments using a network of specialist health practitioners based in various clinics, mostly around the Southeast of the UK. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.
We are looking for a
HAAS WCA Team Performance Lead
who would play a pivotal role in ensuring the seamless delivery of services to our clients and customers
Position:
Main purpose of the job:
As
PFAS WCA Team Performance Lead
for HAAS (Health Assessment Advisory Services), you will be a key member of the PFAS HAAS WCA Lot 4 Operational team, working alongside the PFAS Senior Leadership Team and our Clients to meet the contractual requirements of the HAAS contract. This includes:
Ensure full compliance with DWP governance, risk, and quality standards while optimizing daily operations and service delivery for the PFAS HAAS contract. Manage the performance and efficiency of healthcare practitioners and customer service teams while maintaining strong relationships with internal and external stakeholders, including the Prime Contract Holder.
Responsibilities:
As a Team Performance Lead for IPRS PFAS, you will support the WCA Assessment Centre Manager in daily operations, managing customer service reps and healthcare practitioners to ensure high-quality service and performance.
As a
WCA Clinical Trainer and Functional assessor
for
IPRS PFAS, you will be responsible for:
Oversee a team of CSRs to meet daily, weekly, and monthly targets while managing performance, targets and productivity. Lead daily team meetings to align on goals and collaborate with ACMs and the Clinical Management Team to manage KPIs and minimize service penalties. Address and resolve team issues, investigate complaints, and escalate concerns when necessary. Work with the PFAS Operations Manager, ACMs, and Clinical Performance Leads to implement best practices and streamline processes. Support the Healthcare Practitioner team by escalating clinical queries and ensuring clear communication of resolutions. Provide mentorship, coaching, and performance reviews for CSRs while managing absences and fostering strong collaboration with key personnel across PFAS teams to ensure smooth collaboration and communication.
Requirements:
We would love to hear from you if you are have:
GCSE/O level passes A-C or equivalent, including English and Maths (E) Experience within an operation management role or equivalent (E) NVQ Level 4 and /or a degree in a relevant field, such as business administration(D)
Experience:
Experience in a Team Management role with the ability collaborate effectively with others to drive a performance culture and to supervise and ensure quality work while meeting expectations. (E) Proven ability to collaborate effectively, manage workloads productively, and deliver accurate work adhering to professional standards. (E) Strong verbal and written communication skills, able to adapt to audience needs and interact constructively with various groups. (E) Able to understand and meet customer and client needs while maintaining professionalism in demanding situations will be desired. Capable of championing senior management's direction and inspiring a team to achieve results will be desired.
Knowledge:
Strong understanding of working with vulnerable individuals, especially those with physical or mental health challenges, and proven record resource management and handling complex work. Solid knowledge of data analysis and reporting tools to track performance, generate reports, and provide insights for continuous improvement
Skills and abilities:
Strong leadership skills with the ability to provide direction and motivate a team through coaching and training. Effective communication with both internal and external customers, ensuring excellent customer service. Ability to prioritize tasks, meet KPIs, and make autonomous decisions under pressure. Excellent critical thinking, problem-solving skills, and the ability to work proactively with strong organizational abilities. Team player with a positive attitude toward learning and self-development, committed to confidentiality and resilience in a fast-paced environment.
Other information:
Salary : Starting from
£35,000 - £39,000
Position : Full-time,
permanent .
Location :
Hybrid
- London and South East area(Croydon)
Hours :
40 hours per week, Monday to Friday.
What We Offer:
Flexible Working IPRS Clinical Development Training Program An annual CPD budget to fund for external courses Protected Weekly Hours for Development Professional Development Opportunities Employee Assistance Programme including free confidential counselling. High-street discounts 25 days annual leave plus 8 days’ allocated for bank holidays (you will be required to work bank holidays as part of your working pattern). Moving Day Leave Membership of the Company pension scheme Recruit a Friend bonus scheme Environmental Initiatives Westfield Health Cash Plan Free Eye Tests every 2 years Free annual Flu-Vaccination Upon completion of probation, the successful candidate will also be eligible for the company bonus scheme, allowing them to earn up to 10% of annual salary based on company and individual performance.
Do you want to have a great impact and make a difference? Then don’t miss out – we want to hear from you!
At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly
Disability Confident employers
and as such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact pfas.recruitment@iprsgroup.com Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
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