Annual salary: up to £30,472.38
Planner
Rotherham
Full Time, Permanent
Salary up to £30,472.38
42.5 hours per week Monday - Friday Working on a rota of shifts including;
{7:30am till 4:30pm} {8am till 5pm} and {11am till 8pm}
A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company .
About the Role:
Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focussed repairs service and that performance targets are met / achieved.
Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements.
A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required.
Role Criteria:
* Good Communication skills
* IT Literate - Excel, Word, Microsoft outlook.
* Previous experience working with planning systems
* Previous experience working in a office based environment.
Benefits we can offer you.
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
* Staff perks with Mears Rewards - discounts of up to 10% off weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
* Family friendly policies
* EAP
* Company car allowance
To apply, follow the link below or to discuss your application further please contact Francesca on f.park-davies mearsgroup.co.uk
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
#J-18808-Ljbffr