The Role:
The postholder will act as part of a multidisciplinary IT team contributing to the management and delivery of IT services, with a focus on support, maintenance, operation and development of audiovisual solutions. The postholder will support audio-visual and digital technologies by troubleshooting issues and implementing new solutions. The postholder will provide expertise in resolving complex audio-visual faults and maintaining IT/communications and audio-visual systems.
Hours of work: 37 hours per week
Requirements:
1. Develop and maintain the key technical products in the audio-visual estate, including all hardware, software, and services, ensuring that the inventory of assets and configuration items is kept up to date and highly available.
2. Support and control the live webcasting of meetings, managing delegate participation, agenda transition, voting etc.
3. Act as producer/editor to enhance the final product, working closely with the Democratic Services and Communications and Marketing teams to ensure content aligns with the Council policy, brand, vision and goals.
4. Develop and maintain relevant content in the Council media library and published repositories, ensuring that content is accurate, accessible and highly available.
5. Undertake regular system patching and upgrades to audio visual equipment to ensure optimal performance, availability and security compliance.
6. Troubleshoot technical issues and diagnose and repair faults, working and liaising with other operational teams and the wider technical community where necessary.
7. Identify and escalate areas of concern and options for improvement, leading on resulting initiatives and providing training where necessary.
8. Participate in Risk Assessment procedures.
9. Design, test, evaluate, implement and support the roll out of new functionality within the audiovisual estate.
10. Contribute to and create written documentation relating to the audio-visual estate.
A minimum of 1 years' experience gained in an Audio-Visual support role to include:
11. Live video & audio recording/ streaming (multi camera, 25+ microphones)
12. Operation and production of Microsoft Teams, Teams Live Events and Teams Webinars.
13. Specification, design, installation and maintenance of audio-visual solutions.
14. Projector/ LED screen installations, maintenance and troubleshooting
15. Experience of Windows based computer systems.