This position is offered on a permanent basis, located at our Ardrossan and Troon ports About the Role We are looking for an enthusiastic and organised Retail Supervisor to take responsibility for the day to day operation of our port based retail kiosks at Troon and Ardrossan. In this hands on supervisory role, you will lead and support retail teams to deliver a first-class customer experience, ensuring high standards are maintained across food and beverage service, stock control, and operational compliance. You ll work closely with the wider port teams and the shore based retail function to ensure consistency and professionalism across both locations. This is an excellent opportunity for someone with retail or hospitality experience who enjoys leading people, balancing operational detail, and working in a fast paced customer focused environment. Key Responsibilities Day to day supervision and support of retail staff at Troon and Ardrossan Rota planning and completion of timesheets Supporting team development and carrying out team appraisals Attending retail meetings and collaborating with the wider business Managing stock control and ordering through Saffron, including: Creating and managing online orders Liaising with suppliers regarding quality or quantity issues Accepting deliveries and managing credits Daily wastage recording Monthly stock takes and variance checks Ensuring compliance with all health and safety, food safety and stock control policies Reporting and resolving equipment, till and IT/PED issues Working with suppliers, logistics providers, and internal stakeholders Maintaining high standards of merchandising and product presentation Reporting and Key Relationships You will report directly to the Retail Lead and work closely with: Port Managers and Deputy Managers Shore based Retail, Operations and Finance teams External suppliers and logistics partners How Success Will Be Measured Accuracy of stock records and reporting Achievement of retail KPIs Customer feedback and satisfaction Quality of retail presentation and merchandising Effective collaboration between teams Team development and performance management Qualifications, skills and experience Essential Excellent attention to detail and strong organisational skills Previous experience in retail, hospitality or customer service Confident communicator with the ability to work collaboratively across teams Ability to work flexibly across multiple sites (driver s licence required) Intermediate Food Safety Certificate Completion of an Allergen Awareness course Desirable Experience in a marine, port based or travel retail environment Knowledge of waste management and cost control within food and beverage operations If you re passionate about delivering great customer experiences, enjoy leading teams, and want to play a key role in our port retail operations, we d love to hear from you.