A leading customer service provider is seeking a CcaaS Manager to lead a team of voice engineers. The ideal candidate will manage cloud contact centre platforms and focus on delivering excellent customer experience. Responsibilities include overseeing the telephony infrastructure, maintaining vendor relationships, and ensuring compliance with regulatory standards. The role demands extensive experience in telephony support, strong networking knowledge, and hands-on experience with both on-prem and cloud-based systems. Located in Trowbridge, Wiltshire, UK.
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