Overview
ADP is hiring a HCM Implementation Consultant to support the launch of our new HCM product, ADP Lyric, in the UK. Location: Our Staines office. Hybrid working: 3 days in the office and 2 days from home. In this role, you will combine analytical and project management skills with the ability to simplify complex information, helping customers develop the skills and confidence to use our products with ease. You will work closely with clients to understand their ecosystems and requirements, guiding them toward best practices with ADP Lyric HCM. You will collaborate with our backend team in Bucharest and receive training on ADP Lyric, with mentorship from our experienced team in the US. This role is suitable for core, experienced consultants—preferably with backgrounds in implementing systems like Workday, SuccessFactors or Oracle—to grow into as we build our team.
The nature of what you do every day will not change – your #1 goal is to successfully implement clients on ADP Lyric HCM. Every day may vary as client questions and solutions differ.
To thrive in this role, you have a way with clients and project team members that builds rapport, establishes trust, and shines with professionalism. You will provide expert support that differentiates our integrated solutions in a competitive global marketplace. Successful delivery will be reflected in client satisfaction scores and project team sentiment. We value inclusion and a collaborative culture, and you can expect a supportive environment and opportunities to build lasting relationships.
Responsibilities
* Be a True Partner: Partner with clients to understand their business and needs, building long-term trust throughout the implementation project. Analyze the client’s existing systems, interface requirements, and business processes.
* Project Management: Lead project teams to implement clients on HCM products and services, managing all phases from initiation to closure. Use templates and techniques to manage the project life-cycle within timeframes and budgets.
* Collaborate and Connect: Stay informed on HCM capabilities, new features, and functionality challenges; identify cross-functional resources and build diverse teams to drive success.
* Think Like a Client, Act Like an Owner: Provide analysis and status reports, including ROI and post-project review; assess, manage, resolve, and escalate risks and issues as needed.
* Create and Innovate: Embrace continuous learning and participate in process improvement; provide recommendations and best practices for an exceptional client implementation experience.
Requirements
* Minimum of 5 years of experience in an implementation or business consulting environment.
* At least 2 years of experience in Human Resources, specifically within HCM, talent management, learning, succession, performance, and/or compensation.
* Strong client relationship skills to influence and guide clients toward the best solutions.
* Proven experience leading medium to large cross-functional and/or multi-year projects from concept to delivery.
* Broad knowledge of project management processes, tools, and structured methodologies.
* Ability to recognize project risks and proactively collaborate with the team to mitigate them.
* Excellent analytical and time management skills.
* Demonstrate learning agility and critical thinking, applying best practices in new implementation situations.
* Exceptional verbal and written communication skills.
* Ability to manage multiple and changing priorities with flexibility and adaptability.
* Thrive independently and in a collaborative, matrixed environment.
Preferred Qualifications
* Experience implementing HR systems in the HCM industry.
* Ability to maintain focus and work effectively with multiple demands.
* Comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
* Ability to flex communication style and work approach with different audiences.
* Highly recognized professional certifications, such as PMP, PHR, SHRM-SCP, CCP, CBP, HCS.
Why Join Us
* Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
* Opportunities for career growth in an agile, dynamic environment with plenty of opportunities to progress.
* Continuously learn through ongoing training, development, and mentorship opportunities.
* Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Benefits
* 25 days holiday (you can also buy and sell up to 5 days each year)
* Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
* Study support
* Employee Assistance Program
* Competitive salary
* Company social events
About ADP
We are a global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in outsourcing, analytics, and compliance. We are committed to inclusion and belonging. See ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity
ADP is committed to an inclusive, diverse and equitable workplace and equal employment opportunities regardless of protected characteristics. Hiring decisions are based on operating needs and merit including qualifications, experience, ability, and performance.
Ethics
ADP has a history of high ethical standards and compliance. Learn about our culture and values at the life page.
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